Return and Exchange Policy
At Bothemians, we want you to love your jewelry. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure your satisfaction.
Eligibility for Returns and Exchanges:
- Items must be returned or exchanged within 2 days of the delivery date.
- Jewelry must be unworn, undamaged, and in its original packaging to be eligible for a return or exchange.
How to Initiate a Return or Exchange:
- Contact our customer support team via email Info@bothemians.com or through WhatsApp +961 76 567 654
- Please provide your order number and details about the item you wish to return or exchange.
- Our team will guide you through the process and provide any necessary instructions.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
Exchanges:
- If you would like to exchange an item for a different size, color, or style, please indicate this in your return request. We will assist you in processing the exchange as quickly as possible.
